niedziela, 18 grudnia 2016

Troubleshooting - Microsoft KB3192391 crashing SCOM console

Symptoms:

    The SCOM console suddenly started crashing across the whole organization and it was not available for any of the users. It happens on all the computers - including end user workstations as well as the consoles ran directly on the Management Servers. In some cases application crashed right away after starting, in some other it was possible to browse a little bit through the menu and it would crash or freeze after a few clicks. When this happens you might observe all or some of the following error messages in the Application Event Viewer logs:


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Faulting application name: Microsoft.EnterpriseManagement.Monitoring.Console.exe, version: 7.0.9538.1123, time stamp: 0x54314363
Faulting module name: clr.dll, version: 4.0.30319.36365, time stamp: 0x579fd37e
Exception code: 0xc0000005
Fault offset: 0x00000000000919df
Faulting process id: 0x115c4
Faulting application start time: 0x01d24180b6dc8014
Faulting application path: C:\Program Files\System Center Operations Manager 2012\Console\Microsoft.EnterpriseManagement.Monitoring.Console.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
Report Id: 35f64cec-ad74-11e6-b4f6-0030846dd8a4
Application: Microsoft.EnterpriseManagement.Monitoring.Console.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 000007FEF33019DF (000007FEF3270000) with exit code 80131506.
 ====================================================
 The program Microsoft.EnterpriseManagement.Monitoring.Console.exe version 7.0.9538.1123 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 121b0
 Start Time: 01d2418008176db6
 Termination Time: 27
 Application Path: C:\Program Files\System Center Operations Manager 2012\Console\Microsoft.EnterpriseManagement.Monitoring.Console.exe
 Report Id: f104753a-ad73-11e6-b4f6-0030846dd8a4

The protocol host process 21628 did not respond and is being forcibly terminated {filter host process 67228}.
====================================================
 Faulting application name: Microsoft.EnterpriseManagement.Monitoring.Console.exe, version: 7.0.9538.1136, time stamp: 0x559bf219

Faulting module name: KERNELBASE.dll, version: 6.1.7601.23543, time stamp: 0x57d2fe27
Exception code: 0xe0434352
Fault offset: 0x000000000001a06d
Faulting process id: 0x13a2c
Faulting application start time: 0x01d241a75ac7a3f6
Faulting application path: C:\Program Files\System Center Operations Manager 2012\Console\Microsoft.EnterpriseManagement.Monitoring.Console.exe

Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: dedc128e-ad9a-11e6-b4f6-0030846dd8a4
==================================================== 


Reason:

    It turns out, that this issue started approximately at the same moment, at which October 2016 cumulative updates for Windows have been deployed to the servers and workstations. The cause of the error is the installation of Security Update for Microsoft Windows (KB3192391), which has been confirmed by Microsoft here:

https://support.microsoft.com/en-us/kb/3200006


Resolution:

    In order to fix the problem you have to download and install the fix from the Microsoft Update Catalog web page:

http://www.catalog.update.microsoft.com/Search.aspx?q=3200006

Additional Notes:

     The version of the installed fix has to match the version of the operating system on which the SCOM console application is crashing

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